You must first ensure that you are using an Internet browser that is compatible with myCalSTRS. Your browser needs to support 128-bit encryption.

Microsoft based operating system:  Netscape Navigator 6.0 or Microsoft Explorer 5.5 or newer.
Macintosh based operating system:  Netscape Navigator 6.0 or Microsoft Explorer 5.0 or newer.

You should also make sure that your browser has cookies enabled. See Computer Requirements.

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Check to make sure that the Privacy setting on your browser is set to Medium High or lower.

1. Select Internet Options from the Tools menu.
2. Click on the Privacy tab.
3. Set the slider bar to Medium High or lower.
4. Click Apply.
5. Click OK to close Internet Options.

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If you enter your Password or Personal Hint and Answer incorrectly three times in a row, you will be locked out of myCalSTRS. This is done to protect your information from being accessed by a third party who is trying to guess your password. If this occurs, contact CalSTRS. A CalSTRS representative will unlock your account (after verifying who you are) so you can access myCalSTRS again.

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In order to protect your account, CalSTRS requires that your password must have between 6 and 15 alpha numeric characters. Remember that passwords are case sensitive.

Example: Henry25

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